Creditor Liaison Advisor

Salford £17.5k - 20k per year Creditor Liaison Advisor Moneyplus

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Creditor Liaison Advisor£17.5k - 20k per year
  • Permanent
  • Salford

Moneyplus

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Why do we need you?

As a Credit Liaison Advisor, it would be your principal responsibility to manage creditor communications. You’ll also interact directly with all creditors, management of all inbound and outbound telephony activity.

At MoneyPlus you’ll be joining a firm that will strive to support you and help you achieve your goals and ambitions. We expect you to work hard and behave professionally but we’ll ensure you have fun along the way. Building on our well-established roots, we’re looking to grow.

What’s in it for you?

Working at MoneyPlus, you’ll have access to:

  • An open mindset that embraces new ideas and methodologies
  • An ingrained dedication and opportunities to support our company nominated charity, Manchester Youth Zone
  • Work perks a plenty, from a Medicash health plan – inclusive of 24/7 access to mental health support, everyday healthcare and treatments, cashback on glasses and more, company-wide freebies, discounts through Perkbox and discounted Costco membership
  • Our very own on-site café with delicious curated weekly menus, serving subsidised meals. We also have a central tea point where you can top up on tea, coffee, and fresh fruit anytime. Free healthy breakfast is offered on throughout the week, and we have a gated community space with a garden where you can sit and dine.
  • We are situated at a riverside office location close to the city centre with excellent transport links, as we are a 2-minute walk away from buses to the centre, only a 7-minute walk away from Spinningfields and it is a 15-minute walk to St Peters square Metrolink or Piccadilly gardens.
  • A highly positive, fun, and synergetic company culture with Summer and Christmas social events, seasonal celebrations, fortnightly football clubs and ‘dress down’ Fridays and opportunities to connect with and recognise teams across the business
  • Your achievements are consistently celebrated, with our “applause” system, an active company feed where occasions such as your work anniversary and accomplishments of any nature are always recognised throughout your career with us

What would a typical day require?

  • Effectively manage all outbound calls out of the department, either taking the action to service and resolve the creditors enquiry or by setting a task and following up the action.
  • Accurately updating debts managed under plans, inputting data received from creditors (letters, e mails, spreadsheets, telephone conversations) ensuring the notes reflect the information obtained.
  • Proactivity contact creditors where required in order to ensure the best outcome is received for the consumer.
  • Effectively question and challenge any declined offers, interest where not frozen, further collections activity, to ensure that the core product is being managed to a high quality and meets the consumers expectations.
  • Negotiate with the creditor to reach a fair outcome for the consumer.
  • Notes should be clear and concise with any follow up actions being completed accordingly ensure all follow up work is completed where the consumer should be notified of any changes.
  • Remain positive, polite, and professional to preserve the ongoing image and integrity of the business.
  • Meet all compliance requirements. Give correct and best advice following MPG processes and procedures along with all regulatory requirements.
  • Take the appropriate action on receipt of calls, letters and emails from consumers and various departments within MoneyPlus and within appropriate timescales.
  • Achieve individual, team and departmental KPI’s.
  • Achieve set objectives as agreed with the team leader for individual development.
  • Achieve set Quality Monitoring KPI’s in both post and calls.
  • Ensure that all cases are up to date to enable timely distributions of funds to creditors Is accurate and pays attention to detail.
  • Take appropriate action on outbound calls to creditors.

This job description is not exhaustive, and tasks may be added or removed to meet the needs of the business.

What do we need from you?

  • Understanding of all debt solutions available in the UK and specifically debt management and IVAs
  • Have experience in a similarly fast paced, targeted service environment
  • Understand methodology and application of consumer experience and first call resolution
  • Organizational skills with the ability to plan and prioritize
  • Self-motivated with the ability to work on own initiative
  • Prides self on quality and is motivated by performance targets
  • Excellent Consumer service skills
  • Strong ethical and moral desire to help consumers in a difficult financial situation
  • Excel in a team environment
  • Willingness to be flexible dependent upon the demands of the business
  • Strong negotiation skills
  • Excellent written and verbal communication skills

What essential skills do you need?

  • Understands the importance of customer focus
  • Driven to deliver against the needs of the business
  • Ability to work effectively within a team
  • Able to effectively communicate with both internal and external customers
  • Wants to progress and develop themselves within their role
  • Can exhibit the core values of the Company: Innovative, Client Centric, Collaborative, Respect, and Integrity

Are you ready to join us?

MoneyPlus is one of the UK’s largest and most trusted financial solutions companies and with over 20 years’ experience, we’re firmly established in the sector. We strongly believe in providing the best quality advice and will go out of our way to do so. We need you to help us achieve our goals, are you ready to join us?

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